In the bustling scenario of India’s industrial growth during the 1960’s, a revolution was about to take place. Warehouses, factories and storage facilities, once dependent on manual labour, were being transformed by the advent of a machine that soon became the backbone of modern logistics – the forklift!

Godrej’s bold foray into forklift manufacturing in 1963 established them as India’s largest manufacturers of forklift trucks. A simple document dated 13th December 1965, captures the moment of triumph, detailing the praise that Government of India’s Small Arms Factory in Kanpur shared for Godrej electronic forklifts. However, what makes this document special is that it wasn’t just a routine acknowledgement but a compelling indication of the commitment towards customer service. When the factory required assistance, a Godrej representative promptly addressed every concern with a personal touch, reaffirming Godrej’s belief in building enduring personal connections in business.

Just two months ago, we proudly shared another testimonial written in 1968 from Bulgaria, lauding Godrej cash boxes. These testimonials are far more than official records. They contain stories that remind us of the quality service given to countless customers and the reputation that Godrej has earned. Our archival collection is rich with such stories, each one a chapter in the ongoing journey to becoming a truly trustworthy brand.